MAN Trucks has recently announced new initiatives that the company will roll out in 2018. These include introduction of Mobile24 & MAN ProfiDrive® and new digital tools for customer connect. Mobile24 is a 24×7 roadside assistance service that will support all MAN trucks & buses operating in the country, especially haulage vehicles. This will also be included in repair maintenance contracts (RMC) that can be customised to suit specific customer requirements. The MAN ProfiDrive® programme will provide training to drivers to help them operate with better safety and deliver greater fuel efficiency. MAN will also offer customer solutions using digital platform that will make the interaction with the company more value-driven and efficient. These initiatives will be rolled out in a phased manner in 2018.
The announcement was made at the company’s factory in Pithampur to mark the successful conclusion of The MAN Expedition. The pan-India drive comprising four tractors and a rigid truck concluded with all the vehicles arriving at Pithampur. The activity included the CLA Evo 40.250, 49.250 and 49.300 tractors and 31.300 rigid truck. All these vehicles carried rated payload to demonstrate performance in true operating conditions. The three routes accounted for over 9,000 kms traversed by the vehicles that stopped at 29 dealer locations across India.
Mr. Joerg Mommertz, Chairman and Managing Director, MAN Trucks India, said, “We have always offered solutions that improve customer experience with MAN brand. With Mobile24, customers get the assurance of MAN care at all times. The MAN ProfiDrive® programme aims to help drivers deliver better fuel economy with their MAN machines. Awareness about safe driving practices is the other aspect that the ProfiDrive® programme will aim to create. Digitisation is increasingly becoming a tool of convenience for customers and we plan to offer solutions to make it easier for them to connect with MAN. I am confident that these initiatives will make the overall association of customers with MAN more value driven.”
With Mobile24, customers can access MAN roadside assistance 24×7. Customers get the immediate response by calling our call centre where a qualified agent sets everything in motion to ensure help reaches as quickly as possible. This will benefit the haulage operators immensely as efficient transport is an inherent requirement of the logistics business.
With 35 years of expertise, MAN ProfiDrive® has made a significant contribution to the all-round support for business owners, fleet managers and drivers in over 67 countries worldwide. MAN ProfiDrive® has continuously improved and expanded in terms of its daily dealings with customers as well as the available training portfolio.
These initiatives compliment the reliability and efficiency of the MAN CLA Evo haulage series. The products offer unique benefits such as highest payload in its respective categories, best-in-class fuel efficiency,; unmatched 20-hour duty cycle and maximum product lifecycle. Offered along with aftersales customer solutions such as repair maintenance contracts, lubricants and coolant, customers get the best value proposition. The established TCO concept is the ultimate benefit that MAN customers have experienced over the years. Some of the earliest vehicles sold by MAN Trucks in India are still operations. These include tractors that transport over dimensional cargo (ODC) having clocked nearly 10 lakh kilometres and continue to do so.