BharatBenz Financial (BBF), part of Daimler Financial Services Pvt. Ltd., has announced the launch of its first customer online self-service portal for commercial vehicle customers in India. This premiere in the Indian trucking market enables BharatBenz customers to access all their account information at the click of the mouse from anywhere, anytime. As well as providing customers with increased transparency, the COS also shortens the response times to customer queries.
BharatBenz Financial is the first choice provider for truck financial services and today finances and insures one in every three trucks across the country.
Speaking at the launch of the portal, Mr. Sominder Singh, Head – Sales and Marketing, BharatBenz Financial, said: “BBF’s mission has always been to lead in the innovation and delivery of the brand’s customer experience. The launch of the COS portal is another step forward towards this mission.”
Speaking about the development, Mr. Sreeram Venkateswaran, Vice President, Domestic Sales, Product Management & Network, Daimler India Commercial Vehicles (DICV), said: “Our captive financing partner BharatBenz Financial has enabled both the customers and us to mutually benefit by offering the best value proposition. The market penetration levels have been significantly strong with BharatBenz Financial thanks to the competitive tailored service offerings, its wide reach and seamless accessibility to the truck customers in the country.”
Once registered with the COS, customers can view the loan contract summary, loan contract details, the repayment schedule and overdue statements.
The BharatBenz COS complements the COS portal already online for Mercedes-Benz passenger car customers in India. Presently in its third year of operation, Daimler Financial Services India manages a portfolio size of over €350 million and has over 10,000 live retail contracts.