Five more touch-points planned for N-E region this year
Tata Motors has opened its first 3S facility of Progressive Automobiles Pvt. Ltd. in Agartala. Providing customers with a complete experience of sales, service and spares, all under one roof, the new facility is one of the five new touch-points that Tata Motors will launch in the North East in the current year.
Located at the strategic Nagichrra Bypass Road, the new facility has 11 workshop bays in addition to two accident bays that are staffed by professionally trained technicians. With a capacity to handle over 30 vehicles a day, the facility has special amenities like dedicated express service bays, driver and technicians’ rest rooms, an environmental-friendly water conversation equipment treatment plant (ETP), Wi-Fi connectivity, ample service parking and specialized vehicle display areas.
Commenting on the occasion, Mr. Ravi Pisharody, Executive Director, Commercial Vehicle Business Unit, Tata Motors, said: “With an understanding of the retail distribution business, after-sales services, customer care and new markets across sectors, we are happy to have on board Progressive Automobiles, a leading player in the automobile retail business here in Agartala. With an aggressive customer-centric approach of anticipating customer requirements, we at Tata Motors hope to proactively take steps for better delivery of our products and services, not only in Agartala but across the country. We are currently redesigning our dealer network, to develop and deploy effective modern dealerships, to significantly help improve customer experience and convenience across for our customers, while also improving penetration and driving quality, building strong, lasting relationships.”
Mr. Biplab Kumar Saha, Managing Director, Progressive Automobiles Pvt. Ltd., observed: “We at Progressive Automobiles are excited about this partnership with Tata Motors, a company with decades of experience and a comprehensive range of winning products and solutions, across the commercial vehicle spectrum. As an authorised Tata Motors dealership, we will offer all products from Tata Motors commercial vehicle range, with highly skilled, trained and qualified professionals working for our organisation.”
With over six decades of commercial vehicle manufacturing, Tata Motors is today the leader in the Indian commercial vehicle space, with the most comprehensive line-up of vehicles, ranging from the 0.5-tonne, Magic Iris and Ace Zip to the 49-tonne Prima World Truck.
At the company’s new dealership in Agartala, customers can experience a host of primary and value-added services for Tata Motors’ entire range of commercial vehicles. This new facility offers a contemporary-styled hub for sales, service and spare parts and is spacious enough for a comfortable buying experience.
Customers can avail of Tata Motors innovative service offerings for its medium & heavy commercial vehicle range like Tata Alert, Tata Fleetman, triple benefit insurance, 4-year warranty and extended service intervals. The dealership is also equipped with mobile workshops for 24X7 customer support. Customers can also avail of financing options and loyalty programs, including full service contracts for an enhanced service experience.
To ensure best service experience, the entire sales team at the Agartala dealership have been trained under Tata Motors coveted DRONA training module, which comprises rich training content delivered by specialists.